We hope you are delighted by your order. If not, THE WISH PROJECT will accept returns on merchandise within 7 days from date of receipt. We require items to be in their original condition and packaging. Your return will be credited to the original form of payment minus return shipping charges. Any damaged, used, or altered returns will not be accepted.
If you are past 7 days from date or receipt, we cannot offer you a refund or exchange.
THE WISH PROJECT reserves the right to refuse return of any merchandise that does not meet the above return requirements.
Merchandise returned to THE WISH PROJECT will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment.
To Request a Return:
Email firstname.lastname@example.org with your order number and reason for return, and you will receive a Return Authorization number and instructions. The customer is responsible for the return shipping. Please pack the product securely, in the same way you received it, using sufficient bubble wrap, or bubble bags. Include your Return Authorization number in the box.
The customer is responsible for the return shipping charges. We recommend shipping merchandise for return via FedEx or UPS for tracking purposes, and requesting adequate insurance. We do not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled or damaged.